Why traceability matters
If an airend fails again, the first question is what happened and why. Without records of the original condition, the parts fitted, the test results and the operating conditions, neither you nor the workshop can learn from it or settle a warranty question fairly.
Records to expect
For an airend job, ask for:
- Identification of the machine and airend, including serial numbers
- Inspection findings and photographs of the failure
- The scope of work and the parts replaced, with their identity
- Measurements and clearances where relevant
- Test results after the work, such as running checks
- The warranty terms, including duration and conditions
Handover
At handover, the workshop should explain what was done, what was found, what should be monitored and what operating conditions the warranty assumes. You should receive the documents, not only the machine.
Warranty conditions
A warranty usually depends on correct installation, the right lubricant and filters, proper maintenance and operation within the stated limits. Keep service records and use the specified consumables, so the warranty is not compromised.
After return to service
Monitor temperature, pressure, vibration, noise and oil condition during the first period of running, and compare with the figures recorded at handover.
Start with
For an enquiry, please send:
- Machine and airend details
- The failure history and symptoms
- Any previous repair records
- The operating conditions and maintenance history
Frequently asked questions
What should a warranty cover?
Terms vary. Ask what is covered, for how long, under what conditions and what you must do to keep it valid.
Will you share the inspection findings?
Yes. Clear findings and photographs are part of a good report so you can decide with the facts.
What if the airend fails again?
The records help to find the cause. We review the findings, the operating conditions and the maintenance history, and agree the next step.