Why we have a claims policy
Industrial websites are full of impressive numbers: “30% energy savings”, “99% uptime”, “24/7 guaranteed response”, “authorised partner”, “thousands of installations”. Some are true. Many cannot be checked.
Our customers use what we publish to make real decisions about capital spend, production continuity, safety, energy cost and maintenance strategy. A weak claim is therefore more than a marketing problem. It can steer an engineering or purchasing decision in the wrong direction. This policy sets out what we will and will not say, and what lies behind each statement.
Our three core rules
- No evidence, no numerical claim. A number about our work appears only if we hold a record for it, such as a work order, hire agreement or service report.
- No permission, no customer name. We describe projects by sector, location and scope. Customer names, logos and quotes appear only with written approval.
- No baseline, no savings figure.
What we will not claim
- That we are an authorised distributor, dealer or partner of any compressor manufacturer. We are an independent multi-brand specialist.
- Fixed response or turnaround times, because they depend on location, scope and the machine.
- Prices, stock counts or availability in published content; these are confirmed per enquiry.
- Certifications, accreditations or test facilities we do not hold.
- Ranking claims such as “leading” or “best in India”.
- Warranty periods beyond what a manufacturer or a written contract actually provides.
What we do state, and what backs it
| Type of statement | Example | What supports it |
|---|---|---|
| Company fact | Serving industry since 2002; office at Tarnaka, Secunderabad | Company records |
| Capability | Rentals 50–2,000 cfm at 2–30 bar; more than 20 service engineers and technicians | Fleet and staff records, reviewed by management |
| Project example | 450 cfm diesel compressor on round-the-clock hire at a steel plant in Andhra Pradesh | Hire records and work orders, published without client names |
| Working practice | Hire jobs serviced with an oil change every 300 running hours | Our own service work orders |
| Engineering figure | Refrigerated dryer pressure dew point typically about +3 °C | Established industry practice, stated as typical |
| Rule of thumb | About 7% more power for each extra bar of pressure | Widely used engineering approximation, stated as approximate |
How a project claim is checked
We treat project evidence in stages. Each stage proves something specific, and none proves more than it should.
- The work existed. A quotation, purchase order, hire agreement, invoice, job card or service report shows that the engagement happened. It does not prove any performance result.
- What was done. Records confirm the equipment, configuration, dates and work performed, for example “temporary compressor deployed” or “dryer installed”. This still does not prove savings or uptime gains.
- What changed. Measured before and after data, such as kW, kWh, flow, pressure, running hours, fuel used or downtime, collected by a defensible method over a meaningful period.
- Customer confirmation. The customer confirms the facts or supplies supporting data. This strengthens the record but is not permission to publish their name.
- Publication approval. Management approves the wording, and the customer approves any named reference.
A purchase order can prove that a compressor was hired. It cannot prove that energy use fell. We keep that distinction clear in everything we publish.
How we treat energy and savings results
Energy claims are where industrial marketing is most often wrong. A plant’s compressed-air energy can fall because production fell, the season changed or a shift was cut, not because of the intervention. For that reason we only publish an energy result when:
- Power or kWh, flow and pressure were logged before and after the change.
- Production and operating hours were comparable, or normalised, across both periods.
- Instruments were suitable for the measurement and their limits are stated.
- The result is expressed in physical units such as kWh, kW per m³/min or running hours, rather than a headline percentage.
Our before and after comparison method and measurement evidence pages describe the method in more detail.
How we state engineering figures
Engineering numbers on our pages fall into three groups, and we try to make clear which is which.
- Typical industry values. Figures such as a refrigerated-dryer pressure dew point of about +3 °C, desiccant dryers at −20 °C or −40 °C, or a normal oil-injected screw discharge temperature of about 75–95 °C. These are well-established practice, stated as typical, and real machines vary.
- Our own working ranges. Figures such as our rental range of 50–2,000 cfm at 2–30 bar, or borewell duty of 600–1,500 cfm at 200–400 psig (13.8–27.6 bar). These describe what we supply and support.
- Manufacturer data. Model ratings belong to the manufacturer. We do not present a specific model’s figures as our own, and we check the nameplate and data sheet for the actual machine.
Where a figure depends on site conditions, such as fuel used per hour or pressure loss along a hose, we describe the method of working it out instead of quoting a number that may not apply. Pressures are given in bar and psig, with 1 bar equal to about 14.5 psi.
How this policy applies to proposals and reports
The same rules apply when we write to a customer, not only on the website. A proposal or service report from us should let you see:
- Which figures were measured on your site, when, and with what instrument.
- Which figures come from the manufacturer’s data for the machine.
- Which are typical engineering values or assumptions, and why they were used.
- What has not been measured and therefore remains an estimate.
- What we recommend checking after the work to confirm the result.
That makes our recommendations easier to review by your own engineers, consultants or management, and easier to challenge if something does not look right.
How we describe projects
Our project examples are written from our own records and published anonymously. We name the sector, the state or district and the equipment, but not the client. For example: a temporary power-and-air package for an international oilfield-services contractor on a natural-gas development at Kakinada, Andhra Pradesh, from 2008 to June 2009, with three compressors rated 1,100 cfm at 300 psig, two at 1,000 cfm and 275 psig and one at 750 cfm and 150 psig, plus generators, operators and a technician.
We report what we supplied and did. We do not add outcomes that the records do not show. Where projects were delivered by our team across Reddy Generators and Reddy Compressors, which share the same management, we say so. See our project evidence centre.
How to read claims from any supplier
Whether you buy from us or from someone else, a few questions help separate evidence from marketing:
- Is a savings figure in kWh or only a percentage, and what was the baseline period?
- Was production comparable before and after, and who took the measurements?
- Does “authorised” refer to a written appointment from the manufacturer, and for which products and territory?
- Is a response time written into the contract, with what scope and location?
- Are flow figures FAD at stated inlet conditions, or displacement?
We welcome the same questions about our own statements.
Testimonials, photos and corrections
- Testimonials are published only with the customer’s written approval and in their own words, without editing that changes the meaning. See testimonial verification.
- Photos and videos are captioned with what they actually show, and never presented as a different site or machine. See photo and video evidence.
- Corrections are made promptly when we find an error, and significant changes are noted. See corrections and updates.
How Reddy Compressors helps
This policy shapes every proposal, report and page we produce. When we recommend a compressor, dryer, rental package or service plan, we tell you which figures come from your site, which are manufacturer data and which are typical engineering values. When we audit a system, we record the measurements and the method so that results can be checked. When we refer to past projects, we describe them factually. We sell, rent and service all major brands as an independent specialist, from our office at Tarnaka, Secunderabad.
What to send us
- If you are checking a claim on our site: the page and the statement in question.
- If you want measured results for your plant: compressor list, running hours and any existing power or pressure logs.
- If you are willing to be named in a project example: written approval and the contact who can confirm it.
- If you spot an error: what is wrong and, if possible, the correct information.
Frequently asked questions
Why does Reddy Compressors not publish energy savings percentages?
Because a percentage without a measured baseline is not evidence. Compressed-air energy changes with production, season and shift patterns, so a fall in kWh may have nothing to do with the work done. We publish results only when power, flow and pressure were logged before and after under comparable conditions, and we prefer physical units such as kWh to headline percentages.
Why are your project examples anonymous?
Most industrial customers do not want their name, equipment or plant problems published, and we respect that. We describe each project by sector, location, equipment and scope, which gives a reader the useful engineering facts. A customer name, logo or quote appears only if the customer has given written approval for that specific use.
Is Reddy Compressors an authorised dealer?
No. We are an independent multi-brand specialist and do not claim to be an authorised distributor, dealer or partner of any manufacturer. We sell, rent and service ELGi, Atlas Copco, Ingersoll Rand, KAESER, Chicago Pneumatic and other makes. Brand names and trademarks belong to their owners and are used only to describe the machines we work on.
Why don’t you publish guaranteed response times?
Because response depends on where the site is, what has failed, which parts are needed and what else is in progress. A fixed promise on a website would not be honest for every case. Instead, we agree response arrangements in writing within an AMC or hire contract, where the scope, location and priorities are known.
How can I check a figure on your website?
Contact us with the page and the statement. Company and capability figures come from our records; engineering figures are typical industry values and are labelled as such; project details come from our hire and service records. Where we cannot support a statement, we will correct or remove it and note the change.
Related pages
Technical content reviewed by D. Srinivas Reddy, Managing Partner and service engineer, Reddy Compressors. Last updated 17 October 2026. How our engineering content is reviewed.